Frequently Asked Questions (FAQs)

    Welcome to the Chicago Pet Store FAQ page! We have compiled answers to the most common questions our customers ask to help make your shopping experience as smooth as possible.

    Shipping & Delivery

    When will my order ship? All orders placed before 5:00 PM (CST), Monday through Friday, will be processed and shipped within 0 to 1 business day. Orders placed after 5:00 PM or on weekends will be processed on the next available business day.

    How long does delivery take? Once shipped, standard transit time is between 1 to 3 business days. Therefore, you can expect your package to arrive within 1 to 4 business days total from the moment you place your order.

    How much does shipping cost? We offer FREE standard shipping on all orders of $100.00 or more! For orders under $100.00, we apply a low flat-rate shipping fee of just $5.99.

    Returns & Refunds

    What is your return policy? We offer a 30-day return policy. If you or your pet are not completely satisfied with your purchase, you can return the item in its original condition within 30 days of receiving it.

    Do I have to pay for return shipping? No! We offer completely free returns with absolutely no restocking fees. We will provide you with a pre-paid return shipping label once you contact us to initiate a return.

    When will I receive my refund? Once we receive your returned package, your refund will be processed immediately. The funds will appear back on your original payment method within 7 days.

    Payments & Security

    What payment methods do you accept? We use Stripe to securely process all transactions. We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

    Is my payment information secure? Absolutely. Our checkout process is fully SSL encrypted, and Stripe is a certified PCI Service Provider Level 1 (the highest level of security certification). We never store or have direct access to your credit card data.

    Contact Us

    How can I get in touch with customer support? We are always here to help! You can reach the Chicago Pet Store team through the following channels:

    • Email: support@chicagopetstore.us
    • Phone: +1 773-847-5534
    • Address: 3938 W 26th St, Chicago, IL 60623, United States