Shipping Policy

    This policy explains where we ship, what shipping costs, and how long orders take to arrive. All prices are in US dollars (USD).

    1. Where We Ship

    We ship to addresses in the United States only, including Alaska, Hawaii, and military APO/FPO/DPO addresses. We do not ship internationally.

    2. Shipping Costs

    Shipping is charged at a flat rate per order, based on the number of items and the delivery location. The exact shipping charge is shown in your cart and at checkout before you pay.

    • Contiguous United States (48 states and Washington, D.C.): $7.99 for the first item, plus $1.00 for each additional item.
    • Alaska, Hawaii, and APO/FPO/DPO addresses: $15.99 for the first item, plus $2.00 for each additional item.

    Example: an order of 3 items shipped to Illinois costs $9.99 in shipping ($7.99 + $1.00 + $1.00).

    3. Order Processing (Handling Time)

    • Order cut-off time: 1:00 PM Central Time (CT), Monday–Friday.
    • Handling time: 1–2 business days. Orders placed before the cut-off time on a business day are processed starting that day. Orders placed after the cut-off time, on weekends, or on US federal holidays are processed starting the next business day.

    4. Delivery Time (Transit Time)

    Orders ship by USPS or UPS ground service. Transit times after your order leaves us:

    • Contiguous United States: 2–5 business days.
    • Alaska, Hawaii, and APO/FPO/DPO addresses: 4–9 business days.

    Total estimated delivery time (handling + transit): 3–7 business days for the contiguous United States, and 5–11 business days for Alaska, Hawaii, and APO/FPO/DPO addresses. Business days are Monday through Friday, excluding US federal holidays. Delivery times are estimates and are not guaranteed.

    5. Order Tracking

    When your order ships, we email you a tracking number. You can also check your order status on our Order Tracking page.

    6. Incorrect Addresses, Lost or Damaged Packages

    Please check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. If your package is lost in transit or arrives damaged, contact us within 7 days of the expected delivery date and we will send a replacement or issue a refund.

    7. Contact Us

    If you have any questions about shipping, contact us:

    • Company Name: Chicago Pet Store
    • Address: 3938 W 26th St, Chicago, IL 60623, United States
    • Phone: +1 773-847-5534
    • Email: support@chicagopetstore.us
    • Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT)