Refund and Returns Policy

This policy explains how to return an item and how refunds work.

1. Return Window

You can return items within 30 days from the date you receive your order. To be eligible for a return, the item must be unused and in the same condition that you received it.

2. Return Shipping and Fees

• Return shipping: free. We email you a prepaid return shipping label after your return request is approved. Returns are accepted by mail only.
• Restocking fee: none.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund, including any shipping charges you paid.

4. Refunds

Once we receive and inspect your returned item, we will issue a refund to your original payment method within 7 days of receiving the return. Original shipping charges are not refunded unless the item was damaged, defective, or incorrect.

5. Order Cancellations

To cancel an order, contact us before it ships. If your order has already shipped, you can return it under this policy.

6. How to Start a Return

Contact us with your order number and the item you want to return. We will reply with your prepaid return label and instructions.

• Company Name: Chicago Pet Store
• Address: 3938 W 26th St, Chicago, IL 60623, United States
• Phone: +1 773-847-5534
• Email: support@chicagopetstore.us
• Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT)